RBHA provides a continuum of services to meet the needs of adults needing behavioral health care in the City of Richmond and across the region. We understand that individuals and families may have multiple needs and co-occurring behavioral health challenges that require a comprehensive approach to treatment and support.
RBHA assist adults living with a serious mental illness along their journey of recovery. To be eligible for services at RBHA, individuals must be residents of the City of Richmond and diagnosed with a serious and persistent mental illness.
RBHA offers a continuum of services – from case management, to psychiatric evaluation and treatment, to primary medical care – to meet the needs of individuals receiving services.
Rapid Access is our same-day admissions process available to all City of Richmond residents seeking mental health and/or substance use treatment services through the RBHA. Rapid Access is where you start services at RBHA and how you are connected with your ongoing service provider. Click here to Learn more about Rapid Access.
If you are not sure If RBHA is the right service provider for your needs or would like more Information about the services offered, you may choose to do an Initial phone screening first. You may call 804-819-4100 to start that process.
Case Management Services
The core service provided at RBHA is case management. Mental Health Case Management Services includes assisting individuals with accessing treatment and support for behavioral, emotional, psychiatric, social, and medical needs as well as accessing supports related to employment and housing.
Comprehensive case management services include, but are not limited to:
- Individualized, person-centered treatment planning
- Coordination of services, on-going assessment of needs, monitoring of services and supports, and supportive counseling
- Referrals and linkages to resources such as transportation, housing, vocational and employment programs, and medical & dental care
- Collaboration with treatment providers (such as a psychiatrist or substance use treatment clinician) to monitor needs and progress
Program of Assertive Community Treatment (PACT)
The PACT team is a group of qualified mental health professionals whose mission is to partner with individuals to help them live successfully in the community. PACT services are available 7 days a week. This intensive service team consists of a supervisor, case managers, substance abuse specialist, vocational specialist, clinician, peer specialist, nurse, and a psychiatrist.
The PACT team helps individuals identify goals that are aimed at recovery and success in the community. Services may include:
- Finding safe, affordable housing
- Managing medications
- Getting and maintaining employment
- Making connections in the community
- Scheduling and keeping medical and dental appointments
- Meeting individuals in their home to conduct psychiatric and nursing visits
- Teaching and assisting with independent living skills
PACT services are intensive services designed for individuals transitioning out of long term hospitalizations or correctional facilities OR for individuals struggling to maintain stability in the community (i.e., frequent psychiatric hospitalizations).
Psychiatric Rehabilitation – Marshall Center
Psychiatric Rehabilitation (PSR) is the process of restoring community functioning and well-being of individuals who are impaired by mental health issues and/or intellectual developmental disabilities. The Marshall Center offers individuals the opportunity to reach their recovery goals and optimal level of individual functioning in the community.
Marshall Center provides structured, recovery-based programming.
- Receive targeted education and coaching to restore one’s ability to manage their mental health
- Learn and utilize independent living skills
- Engage in fun activities that enhance social and interpersonal skills
- Receive peer supports
- Learn about community resources in a supportive environment
The Mission of the Marshall Center is to expand, strengthen, and preserve the quality of life for members through education, empowerment, support, and advocacy.
By joining the Marshall Center, you become an active partner in shaping your own life, taking charge of your recovery, developing feelings of self-worth, and improving your mental well-being.
Outpatient Psychotherapy Services are offered for Adults, Children, and Families experiencing a variety of mental health and behavioral issues. Psychotherapy is available to individuals that receive other services at the RBHA such as medication management, case management, or other specialized programming. The service is designed to be time-limited, 10-12 sessions, but is based on the assessed treatment needs of the individual. Licensed Clinicians utilize a variety of evidenced-based, trauma-informed treatment approaches and modalities in providing psychotherapy including Person-Centered Therapy, Cognitive Behavioral, Motivational Interviewing, and Third Wave therapies.
Often the symptoms of a psychological disorder are obvious, such as when a child experiences academic and social problems at school, or an adult struggles to maintain personal and professional relationships due to anger issues, but the cause of the problem is not always clear. Psychological testing and evaluation consists of a series of tests, information gathering, and clinical interview that help determine the cause of psychological symptoms and disorders, to determine the correct diagnosis and follow up with the appropriate course of treatment. Psychological testing is provided for individuals referred by their RBHA service provider and/or Intake Coordinator to determine eligibility for Developmental Services. Competency evaluations are court-ordered mental health assessments to determine how much a defendant remembers and understands about his or her charges and alleged offense, as well as his or her capacity to understand court proceedings and assist a lawyer in their defense.
Recovery Support Groups
In addition to receiving Case Management services, individuals seeking services may choose to enhance their recovery from both a serious mental illness and a substance use disorder by participating in any number of weekly support groups.
Participants are encouraged to develop and achieve personal goals, live a life focused on wellness and independence, achieve mental health stability, and eliminate substance use and dependence.
The types of Recovery Support Groups RBHA offers include:
Dual Diagnosis Issues
Mental Health Skill Building
Mental Health Skill-Building Services are time-limited trainings and supports that assist individuals with achieving and maintaining community stability. Qualified mental health professionals help individuals develop independent living skills, assist with identifying and utilizing community resources, provide assistance with medication management, and monitor psychical health and nutrition.
Areas of skill building are determined by individual need and services take place in the individual’s home and in their community. Examples of skill building may include:
- housekeeping and organizational skills
- laundry skills
- personal hygiene
- grocery shopping and meal planning
- managing stress
- medication management
RBHA provides a variety of services to those experiencing a housing crisis. These services include outreach and engagement, connection to housing resources and treatment, and permanent supportive housing for eligible households. Each program has unique guidelines and criteria, but all are focused on ending homelessness and connecting to safe, affordable, permanent housing.
An overview of the RBHA’s Homeless Services for persons receiving mental heath services:
The Adult Mental Health Division receives funding to operate two homeless outreach programs, one targeted
at homeless families residing in partnering agency shelters and one targeted at single individuals who are
homeless or at-risk of homelessness, and have a mental illness.
Families seeking services through the Residential Support for Homeless Families program must be referred
through CARITAS, the YWCA Shelter, HomeAgain, Inc., or the Salvation Army. Individuals seeking assistance
may contact the RBHA Outreach Worker by calling the main number at 804-819-4000. Walk-ins are welcome
at the 107 South Fifth Street location during normal business hours.
Persons seeking more information about Homeless Services in the Greater Richmond Area are encouraged to
visit the Homeward website.
All emergency shelter placements are made through the Homeless Point of Entry. Individuals and families
seeking emergency shelter or housing resources are encouraged to call:
Commonwealth Catholic Charities Homeless Point of Entry
or walk into the offices at 511 W. Grace Street
Hospital Liaison Services
Hospital Liaison staff provide follow-along case management services for individuals hospitalized in state psychiatric facilities. Services include attending treatment team meetings, preparing discharge plans, and connecting individuals to appropriate community-based services. Individuals being discharged from state hospitals are linked to necessary treatment and supportive services allowing for continuity of care.
Project HOPE (Region 4 Program)
Project HOPE, a co-occurring disorders program, provides residential treatment services to individuals with moderate to severe mental illness who also have a co-occurring substance use disorder. The integrated treatment model treats both the individual’s mental health conditions and substance use and views the recovery process as long-term and community-based. Project HOPE is located at RBHA North Campus.
RBHA is proud to employ many individuals with lived experience in the behavioral health domains. Peer support specialists are people who have been successful in the recovery process who help others experiencing similar situations. Through shared understanding, respect, and mutual empowerment, peer support workers help people become and stay engaged in the recovery process and reduce the likelihood of relapse. Peer support services can effectively extend the reach of treatment beyond the clinical setting into the everyday environment of those seeking a successful, sustained recovery process.